Takeaways from the ANA | DMA Response Rate Report, 2018

Direct Mail is an important element of your Advertising Mix. Check out these statistics from the ANA|DMA 2018 Response Rate Report.

  1. Direct mail response rate to house files is 9% This is nearly double the previous direct mail response rate of 5.1%. *
  2. Direct mail median cost-per-acquisition to house files is $43.90. *
  3. At 59%, oversized envelopes have the greatest return on investment to house files over other mediums (followed by postcards at 34% and letter-sized envelopes at 48%). *
  4. The top response rate tracking methods are online tracking such as PURLs (53%), code or coupon (45%), and call center or telephone (41%). *

The Bottom Line – Direct mail is important in your advertising mix. Reaching your target audience via several mediums is important as they will become conscious of your business when they see your message in several places.

Call us 1-800-DUNHILL (386-4455) for a free consultation on direct mail marketing for your business.

*(Source: ANA | DMA Response Rate Report, 2018)

 

Integrating Direct Mail and Email with Your Website

(by Robert Dunhill, President)

Combining your direct mail and email programs with your website is an extremely powerful way to provide incentives and instant gratification to your recipients.

Your business will benefit from this marketing strategy because no matter how great your website is optimized for your target market, there are customers out there that don’t know about you. Contacting them directly will bring their attention to your business and your website will provide them with an opportunity to learn more about your company and your products or services.

Here’s what your website can provide:

  • Print coupons to bring into your local store
  • Free information for downloading
  • Registration forms
  • Viewing password-protected content
  • Making donations
  • Claiming a special gift

There are several advantages to integrating your website with your communications programs.

  • Eliminates postage cost for reply cards/envelopes
  • Builds your database by capturing visitor contact information
  • Ability to track promotion response via an analytics program
  • Allows you to build trust, confidence and to pre-sell your visitors

Dunhill has thousands business and consumer lists available for response advertisements. We provide full service direct mail fulfillment and email deployment. Email lists are available with a continual use feature at no additional charge. For more information use our website request form or call us at 1-800-DUNHILL (386-4455).

USPS Proposes New Prices for 2019

On October 10, 2018, The Postal Service™ filed notice with the Postal Regulatory Commission (PRC) of proposed price changes to take effect January 27, 2019. The proposed prices include a five-cent increase in the price of a First-Class Mail® Forever®stamp from 50 cents to 55 cents. Metered letters would increase by three-cents.

The proposed prices would raise Mailing Services product prices approximately 2.5 percent, Priority Mail increasing 5.9 percent, and Priority Mail Express increasing 3.9 percent. While Mailing Services price increases are limited based on the Consumer Price Index (CPI), Shipping Services prices are adjusted strategically, according to market conditions and the need to maintain affordable services for customers.

The proposed First Class price changes:

Product Current Proposed
Letters (1 oz.) 50 cents 55 cents
Letters additional ounces 21 cents 15 cents
Letters (metered) 47 cents 50 cents

PRC review and approval of the proposed prices are required before the scheduled January 27, 2019 implementation date.

At Dunhill International List Co, we recognize the challenges that postal rate increases will ultimately cost our customers. However, the proposed postage for postcards will not change. Check out our printing and mailing special pricing for postcards. See how you will save money on your next marketing campaign using Dunhill’s postcard and mailing services. Call Greg D’Aquila at 561-910-6436 or email him at greg@dunhillintl.com for more information.

Make a Compelling Guarantee

An important aspect for any direct mail piece is to develop a persuasive guarantee. Even if you have a strong offer, new buyers may be reluctant to make a purchase without some type of guarantee.

A compelling guarantee will assure prospects that they have nothing to lose and it will help gain the trust and confidence required to make the purchase.

Good guarantees should be unconditional. At the very minimum, allow customers to return the product or get a refund on a service if it doesn’t work for them or meet their expectations. If you have a quality product, the small number of returns you get will be offset by the larger number of orders and repeat business you receive because of the guarantee.

Here are some additional ideas for creating compelling guarantees.

  1. Offer free bonuses along with the product or service. If the customer decides to return the main product, they get to keep all the bonuses. Make sure you assign and advertise a dollar value for your bonuses.
  2. Delay the billing or payment for 30 days. This essentially allows the customer to use the product or service free before they are required to make the full purchase.
  3. Survey prospects that decided not to make a purchase. Find out why they were reluctant to purchase and use this information to craft a guarantee that eliminates this issue.
  4. Make the guarantee unconditional and simple to perform. Do not make it difficult to return an item. It just upsets the customer and ensures they will never do business with you again.

Dunhill international will help you to choose the right prospects for your product or service so that with your guarantee your campaign should enhance your profits. Call 1-800-DUNHILL (386-4455) for a free consultation. 

How to Choose the Right Mailing List

You send out a direct mail campaign to your existing clients and the response is overwhelming. So, to capitalize on this success you want to send the same campaign to a prospect list. How do you find the right list?

It’s an axiom of the direct mail industry that the biggest factor in the success of a direct mail campaign is the list. Some say using the right list will account for as much as 80% of the success of any mailing. So, doing your homework is the logical first step in planning your direct mail campaign.

Ask yourself what are the characteristics of your clients who responded to the campaign?

For consumer marketing:

  1. What is their gender?
  2. What is their age?
  3. What is their average income?
  4. What problem does your product or service solve?
  5. What lifestyles are you searching for?

For business marketing:

  1. What is their job function?
  2. What is the business’s size?
  3. What is the business’s sales volume?
  4. In what industries are these businesses?

The answers to these questions (and more) will help you target the exact prospects for your product or service.

The next step is to find the best list that has these prospects. This is where the expertise of your direct mail list broker comes into play. A good list broker will ask you many questions including the ones above in order to help you pinpoint the exact target market you should be reaching. They will use your answers to research lists and advise you of which lists will perform the best for you. All of this at no cost to you.

Many attributes of a list help determine which lists will work. A list broker will take these into consideration:

  1. Where do the names on the list come from? What sources are being used to create the list?
  2. How often is the list updated?
  3. Are new names being added on an ongoing basis, and if so, can names be selected by recency?
  4. What demographic selections are available?
  5. What other mailers have used the list recently? And what kinds of offers were they making?
  6. What are the terms for one-time and multiple use?
  7. Are net-name arrangements available and what are they?

Dunhill International List Company’s account executives have an average 35 years of direct mail list expertise. Call our account executives at 1-800-DUNHILL (386-4455) today for expert advice on choosing your next direct marketing postal or email list.

What is the Dunhill Difference?

For over 80 years Dunhill International List Co. has worked closely with clients to give them a deep and detailed understanding of their customers and prospects.

We offer you unparalleled knowledge and experience.

We know the list business better than any other list company because of our many years of hands on experience.

Dunhill offers exceptional lists, all of which carry our money back accuracy guarantee. Dunhill also provides excellent list hygiene services to clean, update and append information to clients’ customer databases.

Our printing services provide outstanding results at the lowest prices available anywhere.

Our staff has decades of senior experience on all sides of the business, so we understand consumer data and how to match our lists and services to the client’s needs in the most optimal ways.

Our Services Include:

Marketing Consulting: This begins with discussing your goals and proven initiatives to produce a plan to achieve specific objectives. The plan will incorporate various concepts to help to build your business and may incorporate new advertising methods you may not have considered in the past.

List Rental: Free consultation is offered to help you pinpoint your exact target market. We will suggest testing potential markets that you may not have previously considered but have been shown to perform well for others in your industry.

Printing: Take the worry and the headache out of dealing with multiple printing, design and mailing companies and let Dunhill handle the entire program. We will create your mailing piece exactly as requested using the best colors for your industry or market. Or, you can send us your print ready design and we will print at the lowest possible price.

Email: When you rent an email list, we can broadcast your email creative for you or you can do it yourself. Plus, we will recommend the best days to email your message.

Database Hygiene: We work with you to convert your customer information into a database that is complete and accurate. Social media information is used to append lifestyle data. List maintenance techniques are used to update newly merged lists to lower your mailing and postage costs.

Our account executives have built a reputation for being far-sighted perfectionists. As a result, working with Dunhill provides stress-free execution of your order on or below budget.

Please call us at 1-800-DUNHILL (386-4455) or email us at dunhill@dunhillintl.com to discuss details on how Dunhill can help you with your next direct marketing campaign to increase your ROI.

 

Mailing List Checklist

When preparing to send out a direct mail piece, there are 6 simple steps you should take to insure your mailing list is ready for your marketing campaign.

Not only do you want the mailing to get out on time, you will also want to be sure you will get the best return on investment. This includes making sure the list you are using is up to date and meets with the USPS rules for bulk mail.

When you rent your list from a reputable list broker, they should prepare the list to comply with the USPS rules, but it is always good to ask your list broker to verify when the list was last NCOA’d, etc. Here is a checklist to help make sure your list will be ready for your mail piece.

  • Is the list targeted to the right audience? When renting a list, be sure target prospects are similar to your best customers
  • Is the list current? When was the list last updated?
    • Was it run through NCOA (National Change of Address)?
    • Was it passed through the DMA’s “do not mail file”?
    • Was it purged of deceased persons?
  • Does it need to be checked for duplicates? Do you want to reach only one person in a household/address?
  • Would adding “Or Current Resident” make sense for this mailing?
  • Would the mail piece benefit from Personalization?
    • If personalizing, is the list Capitalized properly?
    • What about initials as First names (e.g. H. Ross Perot).
    • Would a reference to their COMPANY, LOCATION (CITY/STATE) grab more attention?
  • What about empty fields? Choose a default name (e.g. Guest, Friend)

Dunhill International List Company is celebrating it’s 80th anniversary in the list industry. The company currently provides over 30,000 constantly updated mailing, email and telemarketing list categories. Our account executives offer essential sales guidance for consumer and business to business direct marketers. Call 1-800-DUNHILL (386-4455) today for your free list consultation.